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Virgin America makes its accommodations on a case-by-case basis, so if you let them know what you need well in advance, they will do whatever they can to make the flight more comfortable.It’s best to indicate that your family will need specific services as soon as you make the reservation, but it also helps to call and talk with a flight agent a few days in advance as well. The airline may be able to offer people with autism and their families to tour the plane before boarding.Is pre-boarding available for passengers with autism and their families? The airline also offers silent boarding before pre-boarding to give the person plenty of time to feel settled before the rest of the passengers board, a customer service representative told The Mighty.Is there information about traveling with a person with autism available online? Jet Blue explains the services it offers customers with cognitive disabilities, and it includes a section about passengers with autism.How soon should you let the airline know your circumstances?
If other passengers have boarded the plane, however, they cannot guarantee they will be able to switch seating.It’s also a good idea to let the gate personnel know of any special needs and requests upon arriving at the airport. The airline will do its best to accommodate any special requests as long as they are made in advance — it offers assistance on an individual basis.In the past, United has allowed children with autism and their parents to board a parked, empty plane so they can get used to it well before takeoff time.The airline also responded quickly to our phone and email inquiries.Jet Blue customer service agents are available by phone anytime. Jet Blue offers seats with extra space set aside in advance for people with disabilities at no extra charge, a customer service representative told The Mighty over the phone.